Last updated: January 1, 2026
1. Overview
At Global4Trade, we understand that B2B transactions involve significant investments and trust. This Refund Policy outlines the circumstances under which refunds may be processed for various services and transactions conducted through our platform.
Important Note: Global4Trade acts as a marketplace platform connecting buyers and suppliers. Refund policies are primarily governed by the individual agreements between buyers and sellers, supplemented by our platform guidelines.
2. Platform Service Fees
Membership Fees
- Annual/Monthly Subscriptions: Refunds are available within 7 days of purchase if you haven't used any premium features
- Feature Upgrades: No refunds once the feature has been activated and used
- Cancellation Policy: Subscriptions can be cancelled anytime, but refunds are only processed for unused periods
Transaction Fees
- Commission Fees: Generally non-refundable once a transaction is successfully completed
- Listing Fees: Refundable if the listing is removed within 24 hours and has received no inquiries
- Promotional Fees: Non-refundable once the promotion campaign has started
3. Product and Service Transactions
When Refunds May Be Available:
- Product Not Delivered: If the seller fails to deliver within the agreed timeframe
- Wrong Product Delivered: If the delivered product significantly differs from the agreed specifications
- Quality Issues: If products don't meet the quality standards agreed in the contract
- Damaged Goods: If products arrive damaged due to shipping negligence
- Fraudulent Transactions: If the transaction is proven to be fraudulent
When Refunds Are Not Available:
- Buyer's change of mind after buylead confirmation
- Custom-made products manufactured to buyer specifications
- Products that have been used or modified by the buyer
- Perishable goods with expired shelf life
- Digital products that have been downloaded
4. Refund Request Process
Step 1: Contact the Seller
First, attempt to resolve the issue directly with the seller within 48 hours of receiving the product or service.
Step 2: File a Dispute
If direct resolution fails, file a dispute through our platform within 7 days of the issue occurring.
Step 3: Provide Evidence
Submit all relevant documentation including contracts, photos, communication records, and quality reports.
Step 4: Platform Review
Our dispute resolution team will review both parties' evidence and make a decision within 14 business days.
Step 5: Resolution
The decision will be communicated to both parties, and refunds will be processed accordingly.
5. Refund Processing Time
Platform Fees
- Approved Refunds: Processed within 7-10 business days
- Method: Refunded to the original payment method
- Processing Fees: A 5% processing fee may apply to service fee refunds
Transaction Amounts
- Escrow Release: Funds held in escrow are released based on dispute resolution
- Partial Refunds: May be approved for partial fulfillment or quality issues
- Currency Conversion: Refund amounts may vary due to currency fluctuations
6. Dispute Resolution
Mediation Process
Global4Trade provides mediation services to help resolve disputes between buyers and sellers. Our neutral mediators review all evidence and facilitate fair resolutions based on:
- Contract terms and conditions
- Communication records between parties
- Quality standards and industry norms
- Evidence provided by both parties
Arbitration
If mediation fails, parties may agree to binding arbitration. The decision will be final and enforceable. Arbitration costs are typically split between parties unless otherwise determined.
7. Special Circumstances
Force Majeure
Refunds may not be available for delays or failures due to circumstances beyond our control, including:
- Natural disasters, pandemics, or government actions
- Shipping delays or customs issues
- Supply chain disruptions
- Political instability or trade restrictions
Bulk Orders
For bulk orders exceeding $10,000, special refund terms may apply as specified in the individual contract. These may include:
- Partial shipment refunds
- Quality inspection periods
- Performance-based payment terms
8. Seller Protections
Legitimate Refund Claims
Sellers are protected from fraudulent refund requests. We investigate all claims thoroughly and consider:
- Proof of delivery and product quality
- Buyer's adherence to payment terms
- Industry standards and specifications
- Communication and documentation
Seller Dispute Rights
Sellers have the right to:
- Respond to refund claims with evidence
- Request mediation for disputed claims
- Appeal platform decisions within 7 days
- Report fraudulent buyer behavior
9. Payment Gateway Refunds
For transactions processed through third-party payment gateways, additional terms may apply:
- Credit Card Chargebacks: Subject to card issuer policies and timelines
- Bank Transfers: May take 15-30 business days to process
- Digital Wallets: Processed according to provider policies
- International Payments: Subject to currency conversion and bank fees
10. Policy Exceptions
No Refund Situations:
- VIP membership benefits already utilized
- Services rendered by verified third-party providers
- Market data reports and analytics already accessed
- Training and consultation services already provided
- Event registrations for past events
11. Contact Information
For refund-related inquiries and dispute resolution, please contact our support team:
12. Policy Updates
This Refund Policy may be updated periodically to reflect changes in our services, legal requirements, or industry practices. Changes will be effective immediately upon posting on our platform. Continued use of our services constitutes acceptance of the updated policy.
