Knowledge Base

To verify a supplier, follow these steps:

1. Check their business registration and licenses
2. Review their transaction history and ratings
3. Request product samples before bulk orders
4. Use our secure payment protection
5. Contact other buyers for references

We support multiple payment methods:

• Escrow Payments: Secure funds held until delivery confirmation
• Letters of Credit: Traditional B2B payment method
• Bank Transfers: Direct bank-to-bank payments
• Credit/Debit Cards: For smaller transactions
• Digital Wallets: Various regional e-wallet options

International shipping involves:

• Documentation: Commercial invoices, packing lists, certificates of origin
• Customs Clearance: Import duties and taxes
• Shipping Methods: Air freight, ocean freight, or express courier
• Tracking: Real-time monitoring of your shipment
• Insurance: Protection against loss or damage

Our dispute resolution process:

1. Contact the seller directly first
2. File a dispute through our platform
3. Provide evidence and documentation
4. Our team mediates the issue
5. Resolution based on evidence and terms